Resolving an issue with your tenant
It is good to talk, if you’re a landlord having a disagreement with your tenant, the Homeowners Service (Private Sector Team) may be able to help or know a service that can help.
Mediation
Depending on the nature of the dispute you may want to consider mediation. Mediation can be a useful way of solving a dispute or a disagreement and finding a solution. It allows the people involved to make their own decisions about how to move forward for a more positive future. Mediation is a flexible process and can be used in a wide variety of situations, including:
- At work
- In your neighbourhood
- In your family
- Issues involving contracts
- Consumer or debt issues
- Situations involving planning and/or the environment
- Housing issues
Mediation involves an independent third party, the mediator, assisting people to have a discussion to help them find a solution to the issues that they are facing. The mediator helps people work out and express what their issues are. They then help to consider what the options are for moving forward. These options are then discussed and used to work out an agreement.
Mediation is a person centred approach to help individuals resolve issues and may be able to help to deescalate issues before they get out of hand. It can be used for every age group and most problems arising unless the law is broken. Both tenants and private landlords may be able to gain some assistance if you are feel you are either at risk of a notice to leave being served or as a landlord you are thinking about serving notice. East Ayrshire Council’s Housing Option’s Team have an Officer who is a trained mediator. If you would like further information please contact [email protected].
Contact a mediation service
Mediation services differ depending on where you live:
- In Scotland, use the Scottish Mediation Network or call Scottish Mediation Helpline on 0131 556 8118.
- In Court Advisor: https://www.east-ayrshire.gov.uk/LawAndLicensing/In-Court-Advice.aspx
- Antisocial Behaviour Services: https://www.east-ayrshire.gov.uk/CommunityLifeAndLeisure/CommunityAdvice/CouncilHousing-NuisanceAndThreateningBehaviour/AntisocialBehaviour.aspx
- SDS Resolve | Free Independent Resolution for Landlords and Tenants
- Housing Mediation Project | University of Strathclyde
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